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Family Promise of Waukesha County and Hebron Housing Services will be managing the Winter Emergency Overflow Shelter for Waukesha County. We are excited about being able to partner with Hebron Housing Services to serve more households experiencing homelessness. We are now hiring for shelter advocates to provide support and care to households experiencing homelessness. We invite you to consider joining our team and making a difference in the lives of others.

Who We Are

The mission of Family Promise of Waukesha County is to help low-income families and families experiencing homelessness achieve sustainable independence through a community-based response.

Our Impact

Role Description Shelter Advocate


The responsibilities of all Shelter Staff are to provide reliable, uninterrupted on-site 24/7 coverage of our emergency shelter. Shelter Staff work as a team to provide advocacy to shelter guests of all ages. Shelter Staff provide crisis intervention, practical support, emotional support, and education; engage in recreational activities; maintain shelter security; model healthy relationships and non-violent conflict resolution to peers, volunteers, and shelter guests; and uphold agency policies and procedures.


Hiring for weeknight, weekend and overnight shifts.


$16-$18 per hour

$18-$20 per hour for overnight and weekend shifts


Please send cover letter and resume to to apply for this role.

Qualifications and Competencies

The Shelter Advocate should be a person who is:

  • a leader

  • able to manage confrontational situations

  • compassionate and an active listener

  • organized

  • able to maintain clear and consistent boundaries

  • able to protect confidentiality

  • willing to hold firm (enforce) on expectations of families and volunteers

  • able to problem solve

  • ethical

  • possesses a client first mentality

Previous experience which would be helpful is experience working in social services, providing trauma informed care, customer service, volunteer management, staff supervision, managing and motivating others, teaching or training,


  1. Welcome new guests, complete intake paperwork accurately and timely, create and maintain proper guest files accurately and timely and orient new guests to the shelter.

  2. Maintain a safe, supportive and trauma informed environment in the shelter.

  3. Monitor the shelter to ensure the safety of clients and volunteers.

  4. Work to support client needs based upon the plans and goals established by the Family Promise case managers.

  5. Monitor and maintain shelter facilities; identify and resolve health and safety hazards; prepare beds/rooms for new guests; stock food and supplies daily.

  6. Attending staff meetings and participating in regular ongoing training when scheduled by the Shelter Lead, Program Manager and Executive Director.

  7. Work with volunteers to make sure meals are prepared and served on-time or if there are not volunteers work with families to prepare for breakfast and lunch.

  8. Offer volunteers a brief orientation/direction for their shift.

  9. Contact each family and monitor their physical and emotional well-being

  10. Monitor laundry schedule

  11. Check computers in and out as needed

  12. Assist family with supplies they may need

  13. Perform general administrative functions such as completing daily and guest logs, answering the phone, and responding to in-person inquiries professionally.

  14. Provide consistent coverage for assigned shifts, working within the shelter team and independently completing all shift tasks.

Work Environment

This opportunity will take place in a shelter for families and single men and women experiencing homelessness. This shelter is run in collaboration with Hebron Housing Services. It involves regular interaction with volunteers and clients. Distractions and interruptions will be a regular occurrence.

Physical Demands

The Shelter Supervisor is required to talk and hear. Frequent standing; walking; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift and move up to 25 lbs.

Position Type/Expected Hours of Work

This position is offered full-time or part-time and has first, second, and third-shift availability. Hours and shifts will vary depending on availability and shelter needs. Some weekends and evenings are required. This position is seasonal with the potential for an extension.

Other Duties

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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