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Family Promise of Waukesha County is a growing non profit that is seeking a mission-focused, compassionate, professional, collaborative and dedicated individual to serve as a Intake Coordinator and Housing Navigator. The goal of this role is to process the applications of those seeking financial assistance, assess the needs of those seeking shelter, build a network of landlords and develop resources for those seeking housing. Details of the position below.

To apply submit cover letter, resume, three professional references to Joe Nettesheim,

Summary of Role

The intake coordinator and housing navigator is responsible for processing applications for the Homelessness Prevention Program and an initial assessment and orientation of those seeking shelter using a trauma informed approach. In addition the intake coordinator and housing navigator will build relationships with landlords and focus on developing housing options for those navigating homelessness.

Carly's Story shows the impact you can make as a Case Manager at Family Promise of Waukesha County

Qualifications and Competencies

The intake coordinator and housing navigator would have a background in social work and experience with housing issues and serving families experiencing homelessness. A Bachelor of Social work would be ideal, but education and experience in other social service areas will be considered. A minimum of one year experience providing social service support is preferred. The following competencies will allow the case manager to function to the highest degree:

  1. Skill at assessing the needs of clients and an ability to triage the needs of all those with whom they interact.

  2. A trauma informed approach to working with clients

  3. Compassion and superb listening skills.

  4. Flexibility and adaptability.

  5. Strong oral and written communication skills.

  6. Ability to work with diverse clients and a network of volunteers, supporters and agencies in a friendly and professional manner.

  7. Advocates for guests.

  8. Commitment to confidentiality.

  9. Possesses leadership skills.

  10. Organized.

  11. Ability to speak Spanish.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Receives and triages calls, emails and drop-in visitors who are inquiring about services.

  2. Conduct shelter intake assessments by phone and in person and then assess their case and determine the best resources for each client.

  3. Facilitates the Family Homelessness Prevention Program application process for families seeking financial assistance by processing and investigating applications for prevention and determining eligibility for assistance.

  4. Meets, interviews and assesses each applicant along with a case manager.

  5. Meets regularly with the program team to make collaborative decisions based on organizational guidelines.

  6. Assigns cases to the appropriate case manager.

  7. Maintain necessary records and statistics about each family.

  8. Enter and ensure accuracy of information entered into HMIS and the Family Promise database.

  9. Devise, implement and regularly review admission guidelines and procedures with staff and the program committee.

  10. Develop, utilize, maintain and update a Family Promise regional landlord referral system, from which guest and alumni families can secure apartments.

  11. Builds strong relationships with property managers and landlords

  12. Develop, utilize, manage and update a regional job referral system from which guest and alumni families can obtain jobs.

  13. Maintain in a timely and thorough manner various information management systems regarding referral sources, referral outcomes, guest intakes, guest progress, program completion, guest discharges, alumni progress and outcome measurements including Housing Management Information System and Coordinated Entry.

  14. Develops strategies for Family Promise to partner with the Housing Authority re: Section 8 and other housing resources in an effort to expand housing options.

Supervisory Responsibility


Work Environment

This job operates in an office environment within a day center shelter for homeless families. It involves regular interaction with and distraction from day center guests along with drop-in/call-in donors, volunteers, vendors and clients. This role routinely uses standard office systems such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift and move up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time, exempt position. General hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m.


Local travel by automobile during the business day occurs regularly and should be expected. There is some evening and weekend travel. Out-of-the-area and overnight travel is rare.

Other Duties

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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