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Updated: May 3

Family Promise of Waukesha County, Inc. is seeking an Intake Coordinator. This is an exciting moment to join our team as our agency continues to expand its ability to serve families experiencing homelessness.

To apply please submit a cover letter and resume to Joe Nettesheim:



The Intake Coordinator is responsible for processing applications for the Homelessness Prevention Program and an initial assessment. This individual will interact with all families using a trauma informed approach. In addition the intake coordinator will work closely with Coordinated Entry and the Homelessness Management Information System. 

Qualifications and Competencies 

The Intake Coordinator will have a background in social work, experience with families experiencing homelessness and an understanding of housing issues. A Bachelor of Social work would be ideal, but education and experience in other social service areas will be considered. A minimum of one year experience providing social service support is preferred. The following competencies will allow the case manager to function to the highest degree:

  1. Skill at assessing the needs of clients and an ability to triage the needs of all those with whom they interact.

  2. A trauma informed approach to working with clients

  3. Compassion and superb listening skills.

  4. Flexibility and adaptability. 

  5. Thrives when focusing on details. 

  6. Strong oral and written communication skills.

  7. Ability to work with diverse clients and a network of volunteers, supporters and agencies in a friendly  and professional manner. 

  8. Advocates for guests.

  9. Commitment to confidentiality.

  10. Possesses leadership skills.

  11. Organized. 

  12. Ability to speak Spanish is preferred. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Receives and triages calls, emails and drop-in visitors who are inquiring about services. 

  1. Conduct shelter intake assessments by phone and in person and then assess their case and determine the best resources for each client. 

  1. Facilitates the Family Homelessness Prevention Program application process for families seeking financial assistance by processing requests for financial assistance and determining eligibility for assistance. 

  1. Meets, interviews and assesses each applicant along with a case manager.

  1. Meets regularly with the program team to make collaborative decisions based on organizational guidelines. 

  1. Assigns cases to the appropriate case manager.

  1. Maintain necessary records and statistics about each family. 

  1. Enter and ensure accuracy of information entered into HMIS and the Family Promise database. 

  1. Devise, implement and regularly review admission guidelines and procedures with staff and the program committee.  

  1. Develop, utilize, maintain and update a Family Promise regional landlord referral system, from which guest and alumni families can secure apartments.

  1. Builds strong relationships with property managers and landlords 

  1. Maintain in a timely and thorough manner various information management systems regarding referral sources, referral outcomes, guest intakes, guest progress, program completion, guest discharges, alumni progress and outcome measurements including Housing Management Information System and Coordinated Entry.

  1. Develops strategies for Family Promise to partner with the Housing Authority re: Section 8 and other housing resources in an effort to expand housing options.

Supervisory Responsibility


Work Environment

This job operates in an office environment within a day center shelter for homeless families.  It involves regular interaction with and distraction from day center guests along with drop-in/call-in donors, volunteers, vendors and clients. This role routinely uses standard office systems such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The employee is regularly required to talk and hear.  The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  Should be able to lift and move up to 25 lbs. 

Position Type/Expected Hours of Work

This is a full-time, exempt position. General hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m. 


Local travel by automobile during the business day occurs regularly and should be expected.  There is some evening and weekend travel.  Out-of-the-area and overnight travel is rare.

Other Duties

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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