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Family Promise of Waukesha County is seeking volunteers for a high level volunteer position in our new Community Shelter Program. Prospective volunteers are invited to an informational meeting on Thursday, March 9. Complete the inquiry form to get involved. See a description of the role below.


The Lead Volunteer will work as a pair (tandem) and will manage the Family Promise Community Shelter from 5-10pm. Each pair is required to select a minimum of two shifts per month. Ideally their shifts would be on a recurring day(s) each month. They will be in charge of and responsible for the shelter from 5-10pm. Their responsibilities will include providing care and support for the families, ensuring their safety and well-being; offering direction and monitoring the volunteers organization serving from 5-8pm.

Qualifications and Competencies

The Lead Volunteer should be a person who is:

  • compassionate and an active listener

  • organized

  • able to maintain clear and consistent boundaries

  • protects confidentiality

  • willing to hold firm (enforce) on expectations of families and volunteers

  • able to problem solve

  • flexible

  • reacts quickly

  • possesses a client first mentality

  • ethical

Previous experience which could be helpful might be direct customer service, volunteer management, staff supervision, or managing and motivating others, teaching or training,


  • Touch base with FP Staff and log-book upon starting your shift

  • Work with volunteers to make sure dinner is served and on-time

  • Offer volunteers a brief orientation/plans for the evening

  • Make sure each family is present for dinner unless otherwise noted in the log book or by FP staff.

  • Touch base with each family and monitor their physical and emotional well-being

  • Monitor laundry schedule

  • Check computers in and out as needed

  • Encourage volunteers to engage with families in a respectful way and allows guests to decide their own level of interaction that evening.

  • Assist family with supplies they may need

  • Completes the log-book each night and notes any issues or concerns

Supervisory Responsibility

This position will offer direction to volunteers from community organizations.

Work Environment

This opportunity will take place in a shelter for families experiencing homelessness. It involves regular interaction with volunteers and clients. Distractions and interruptions will be a regular occurrence.

Physical Demands

The Lead Volunteer is required to talk and hear. Frequent standing; walking; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift and move up to 25 lbs.

Position Type/Expected Hours of Work

This is a volunteer position, a minimum of ten hours per month in the evening from 5-10pm.

Other Duties

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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