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Family Promise of Waukesha County is a growing non profit that is seeking a mission-focused, compassionate, professional, collaborative and dedicated individual to serve as a Family Advocate/ Case Manager. The goal of this role is to support families experiencing homelessness or at risk of experiencing homelessness. Details of the position below.

To apply for this role please submit a cover letter, resume and three professional references to Joe Nettesheim,

Summary of Role

The Case Manager serves as an advocate for families experiencing homelessness and is responsible for assisting families to achieve housing independence and self- sufficiency by helping them to identify and address issues that impact their economic, physical, and emotional well-being. Using a trauma informed approach, case management will include goal setting, connecting clients to appropriate resources, and helping them navigate a path to independence. The Case Manager will work in a team setting with other case managers, the Executive Director and Program Coordinator in the implementation of programs for families with minor children that prevent or divert family homelessness, or provide shelter to families who are experiencing homelessness.

Carly's Story shows the impact you can make as a Case Manager at Family Promise of Waukesha County

Qualifications and Competencies

The housing case manager will possess a minimum of a Bachelor of Social Work or equivalent and be certified in the State of Wisconsin. One to three years experience providing Case Management, Social Service work and experience with families experiencing homelessness is preferred. The following competencies will allow the case manager to function to the highest degree:

  1. Offers a trauma informed approach

  2. Superior listening skills.

  3. A commitment to the Ethical Standards and principles set by the National Association of Social Workers.

  4. Sets clear and appropriate boundaries with guests, volunteers and other staff members.

  5. Flexibility and adaptability.

  6. Can manage crises.

  7. Strong oral and written communication skills.

  8. Ability to work with diverse clients and a network of volunteers, supporters and agencies in a friendly and professional manner.

  9. Advocates for guests.

  10. Commitment to confidentiality.

  11. Possesses leadership skills.

  12. Organized.

  13. Ability to speak Spanish.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Provide Case Management to families with minor children who are experiencing homelessness or on the verge of becoming homeless through programs that focus on prevention, diversion, shelter and stabilization. The goal for each family/individual is to achieve self-management, independence and permanent housing.

  2. Set unique goals with each family and provide accountability so each family can achieve independent and permanent housing.

  3. Connect guest families to needed mainstream services and programs and advocate on each family’s behalf for the acquisition of services and resources necessary to maximize their success.

  4. Empower families to make decisions that consider long-term consequences.

  5. Work collaboratively with staff and make decisions based on organizational guidelines.

  6. Conduct regular home visits to families assigned to the Case Manager.

  7. Maintain necessary records, case notes and statistics about each family as needed by the organization.

  8. Devise, implement and regularly review guidelines and procedures with staff and the program committee.

  9. Orient guest families to the shelter and/or prevention program and guidelines.

  10. Assist clients in navigating the housing market as they search for apartment units.

  11. Work with the Intake Specialist in developing, and updating a Family Promise regional landlord referral system, from which guest and alumni families can secure apartments.

  12. Utilize, manage and update a regional job referral system from which guest and alumni families can obtain jobs.

  13. Work closely with the Program Committee and the Executive Director in evaluating program effectiveness and making changes as needed.

  14. Maintain in a timely and thorough manner various information management systems regarding referral sources, referral outcomes, guest intakes, guest progress, program completion, guest discharges, alumni progress and outcome measurements including HMIS and Coordinated Entry.

  15. Provide follow-up support and programs for discharged families, maintaining regular and formal contact with each family for up to a year.

  16. Advocate on each family’s behalf for the acquisition of third-party services and resources necessary to maximize their success.

  17. Assist in the planning, implementation and marketing of formation sessions to assist families in needed areas of growth. Sessions could include financial literacy, budget planning, mental health issues, relationship support among others.

  18. Support supply drives by identifying needs, families for reception and distribution of items.

Supervisory Responsibility


Work Environment

This job operates in an office environment within a day center or shelter for homeless families. It involves regular interaction with and distraction from day center guests along with drop-in/call-in donors, volunteers, vendors and clients. Home visits are expected. This role routinely uses standard office systems such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift and move up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time, exempt position. Some hours are scheduled to ensure coverage of the shelter program. General hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend hours are regularly required.


Local travel by automobile during the business day occurs regularly and should be expected. There is some evening and weekend travel. Out-of-the-area and overnight travel is rare.

Other Duties

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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